Ring Reviews

It has become painfully obvious that the biggest priority of Ring is to get people to pay for their videos and to keep them paying forever. I received an email telling me that the $3 per month per device was going up to $3.99 a month because of enhanced upgrades that were being rolled out. I and anyone else was forced to except this additional $.99 per month charge whether we wanted it or not. I think that is just unethical. I was perfectly content paying the $6 a month for my two devices and keeping the app as it was.

The only alternative they offered was to not upgrade. So my question is this; why would they force everyone to pay more without the option of keeping what they had for the current price? That’s the unethical part in my opinion. The enhancements that they were touting to justify the monthly increase, to me, we’re unnecessary. But rather than allow their customers to keep what they have they force everybody to upgrade or they lose their app capabilities. Not just the videos that they saved in the cloud but the other capabilities that came with the app.

What really bothers me the most though, is that they charge you to save your videos in the cloud in the first place. To me that’s unethical as well. Knowing that they could’ve just added the ability to save your videos to a USB drive or a micro SD card. After all, they’re your videos. Why should you have to pay for them? Plus, you have instant access to them.

I understand why they do it. Everyone does. To keep you paying month after month. I’ve had my two devices for over three years. Not once have I had the need to access any videos for any issue. I thought the $3 per device per month was excessive; seeing as how I had no choice if I wanted or needed to access them. I paid for the subscription.

So now, they want me and everyone else to pay more for stuff we don’t need. Some people may want the upgrade and can afford to pay the extra price. No thought was given to people like me, on a fixed income, if we could afford the additional money. No thought was given to allow people to keep the coverage they have for the price they are paying. They arbitrarily force everyone to upgrade or lose it all. All you get if you don’t upgrade is the alert when motion is detected, and you only see the live feed when you click on the alert. If whatever caused the motion is gone, you don’t get to see it. They don’t even allow that. Talk about unethical.

I doubt my review is going to change any of the corporate minds at Ring, but it does help to inform others of the unethical practices they have in place.

I think that they could have done a better job of offering levels of coverage in the app for a gradient price point, and given the ability to save videos to a storage device for free. I believe they would have more customers because more people could afford to have it based on their need.

Ring doorbells and cameras are pretty useless without the videos and the basic app capabilities! That’s the point! They know how to hook you and reel you in to keep you paying! Sad.

Great product, terrible customer service

I bought bell with chime but are now told that I have to wait until October/December for plug in adapter.
Customer service very unhelpful.

Crap always says no device when I when it does work it takes years to get on it by then my parcel already been had so I would rate you same as hermes crap

Even with 2 battery peoblems still the same not consistently working
.works then not just not good enough
As a result woukd not recommend specialist spending your money

Why have ring taken £70 from my account today? Sorry haven’t had any emails or letters letting me know why? Even if this is a subscription why is it double what it was last year?? Not happy at all!

Ring customer service reps are terrible!!! The first rep told me to shush so he could help me. I hung up and called back. The 2nd rep was worse. I was on the phone for 2 hrs and no resolution. All I wanted to do was update the email and phone # on the account and the rep kept going around in circles. She did not know what she was doing. I told her that the account had 2 different emails it could be in, ones we no longer used. She kept trying to send verifications to the emails. I never got them. Then she said "oh, I know what's wrong. There is more than 1 email." Really?? I said that in the first place. This happened about 3 times during the 2 hr long conversation. All I wanted to do was update the info. I asked for a supervisor, she said we can do the same as them. She said as a 1 time courteously she could ask the support team to send me a link so I could update my info. She said check your email. I did it wasn't there. She said oh well it takes around 4 hrs before you receive the email. I said "then why did you tell me to check my email?" She said no, I said it could take up yo 4 hrs. Then she said I can understand your frustration ma'am. These messages are being recorded for training purposes. She definitely needed training. Maybe I should have went with Google or something else. The only reason I bought the ring is because I have all Amazon products and wanted to sync everything. Terrible, terrible customer service.

I can't complain about the product because I never got to use it. Went to set up the camera and ring says there is an account already setup with a camera in a totally different state in my name and email. Can't setup the new camera (bought on prime days) because I don't know the password to the fraud account. She asked for the mac address on the new camera which I gave her, and she said the device was stolen. LOL What a joke of a company. I wouldn't trust them for any security.

I can't complain about the product because I never got to use it. Went to set up the camera and ring says there is an account already setup with a camera in a totally different state in my name and email. Can't setup the new camera (bought on prime days) because I don't know the password to the fraud account. She asked for the mac address on the new camera which I gave her, and she said the device was stolen. LOL What a joke of a company. I wouldn't trust them for any security.

Absolutely appalling customer service. The representative I spoke to (Rana) was unhelpful, rude and uninterested.

Received a product with missing screws and I was told to buy replacements instead. Shocked and surprised to say the least.

Unable to renew subscription, certainly not easy and certainly not the cheapest security camera on the market.

I am unable to view the live view feature or history whenever motion is detected! This compleatly defeats the purpose of owning a Ring security device. I prefer to catch incidents rather than see the aftermath when my live view resumes 5min later. Customer service admits its a glitch in their service, but I have to be home inorder for them to fix the issue. STUPID! The point of a security system is to safeguard my home and catch intruders. Not record the aftermath.
Ring shows they are 100% incompetent and falsely promotes their cameras as a security system. But if I need to be home inorder for it to work then it's useless. I could just look out the window to witness motion, atleast I'll see more than a black screen.
As soon as I arrive home I'm definitely looking into a better doorbell system. One that actually works when needed, sush as when motion is detected!

I purchased this ring doorbell in November 7, 2021. Had to charge battery in June 2022 for the first time set on regular mode. Technical support told me to change mode setting to fend so I did. Now it July 2022 need to charge battery again less than a month later. Had to contact technician support again. Mr. Andrew said it nothing wrong with the device. I asked to speak with someone else he said it no one else. I work hard for my money for someone to steal it. So I contact Amazon they give me a refund so I can order a new one. Thank God for Amazon!

Of all the modern devices we have Ring doorbell and Ring cam are frankly appalling.
The batteries are a nightmare many times charged as they state in their video but when installed the app continues to show the previous reading or will simply not work.
Live view is OK when it works but is slow. The doorbell keeps dropping WiFi signal so constantly having to reboot whereas everything else working by WiFi is fine.
67% give Ring a one star rating when is Ring and its owner Amazon going to wake up!

Awful, look elsewhere if you need a camera doorbell.
Battery power just terrible, I've even bought a replacement which lasts about one day if I'm lucky.
Give customer service a try for yourself...
Good luck is my best advise